Frequently Asked Questions

Shipping and Delivery

All Topics

What do I do if my furniture arrives damaged?

Direct Link

All of our furniture is carefully inpsected prior to being packaged and released to the shipping company. All necessary parts are included with the furniture and are loaded onto the shipping truck.

If your furniture arrives with damage, it is first and foremost important to make detailed records of the damage and to note the damage on the delivery form that the shipping company asks you to sign. Yes, we know that the delivery driver may tell you that you do not need to note the damage. That is inccorect.

How can I make sure the furniture will fit in my home?

Direct Link

Measure twice, order once!

Before ordering any furniture, be confident that it will fit in your home. Make certain that it will fit not just in the room you intend to use it, but also through any doorways, stairways, or elevators it must travel.

  • Establish the best path from the exterior of your home to the room in which your furniture will be placed.
  • The height and width of all doorways, stairways, and hallways along the path must not be exceeded by the furniture's minimum clearance measurements.
  • Measure the dimensions of all doorways, stairways, and hallways along the path. If the furniture will need to travel through exterior structures — gates, porches, etc. — measure these too.
  • If you live in a building with an elevator, measure the dimensions of the elevator's doors. Your building may have a freight elevator that is available for moving large objects.
  • Moving through a doorway into a hall will require a certain amount of clearance. Measure the distance from the doorway to the opposing wall to ensure that the item can be maneuvered through the space.
  • Consider wall corners, ceiling height, stairway widths and landings, and light fixtures that may provide obstacles and reduce maneuverability.
  • When placing your order, check with us for information on your order's minimum clearance measurements.

For more information on shipping, click here.

How does shipping work?

Direct Link

It works pretty well!

We ship our furniture nationwide using a "White Glove" shipping service. This means that your furniture is transported from our North Carolina factory to you, brought into your home, unpacked, and installed in place. The shippers will then remove any packaging material. This service is convenient and hassle-free.

The shipping service's delivery schedules vary according to destination. In many cases, it will take between one and four weeks to deliver your furniture, after your beautiful new Roger + Chris furniture has been built just for you. Note that deliveries can take longer for West Coast recipients, those in remote areas, and in cases where scheduling does not permit earlier delivery.

We will provide you with multiple quotes from shipping companies, giving you an opportunity to select the carrier you prefer. After ordering your furniture, we will provide them with delivery information and will place them in contact with you to pay for the service. The cost varies depending on the size of the item and destination. We can provide an estimate prior to placing your order.

Alternatives:

If you would prefer to use an alternative freight shipping method or wish to pick up directly from us, we are happy to accomodate you.1

We can work with you to arrange for curbside delivery (rather than "White Glove"). In this scenario, the freight company would bring the furniture to your home, and you would be responsible for carrying it into your house and disposing of the packaging. In most cases, your furniture will be delivered in less than one week after construction has been completed.

On request, we can also arrange to have your furniture delivered to a local freight location and then picked up by a mover in your area. This may combine the best of both worlds, with faster delivery and the equivalent of "White Glove" installation in your home, but it may involve additional expense.

We are happy to consult with you regarding the best shipping strategy for your order. Please contact us with any questions.

For more information on shipping, click here.

  1. The furniture we manufacture is too large for shipping companies like UPS or FedEx, and must be shipped freight.

About shipping companies

Direct Link

We work with a variety of shipping carriers in order to provide delivery services to our customers around the world. Here is information on how each of our carriers operate.

Peace Transport

Scheduling

  • Customers are contacted to confirm their delivery schedule before their order is loaded for delivery.
  • Peace Transport does their best to accommodate customers' busy schedules. You will obtain a 3-4 hour delivery window prior to loading.
  • Customers are also provided updates during trip should there be any changes to delivery window outside Peace Transport's control
  • Customers are also provided a one hour notice before arrival.
  • Redelivery charges will apply should customer fail to keep their delivery appointment.

White Glove Delivery

  • Peace Transport provides a delivery team of two uniformed men. The furniture is placed in the customer's room of choice.
  • Any item over 300 lbs may require assistance from customer. Other instances requiring assistance from customers may include but not limited to the following: Inability to park truck 100 yards from home, low ceilings with tight turns/corners.

If you have any further questions you are urged to call Peace Transport customer service at 336-431-5777

D&D Delivery

Scheduling

  • Customers are contacted to confirm their delivery schedule before their order is loaded for delivery.
  • D&D does their best to accommodate their customers' busy schedules. You will obtain a 3-4 hour delivery window prior to loading.
  • Customers are also provided updates during trip should there be any changes to delivery window outside D&D's control.
  • Customers are also provided a one hour notice before arrival.
  • Redelivery charges will apply should customer fail to keep their delivery appointment.

White Glove Delivery

  • D&D provides a delivery team of two uniformed men. The furniture is placed in the customer's room of choice.
  • Any item over 300 lbs. may require assistance from customer. Other instances requiring assistance from customers may include but not limited to the following: Inability to park truck 100 yards from home, low ceilings with tight turns/corners.
  • ***Please note that D&D only accepts payment in the form of money orders or cashier's checks.***

If you have any further questions you are urged to call D&D Delivery customer service at 336-472-5775

For more information on shipping, click here.

Jump to:

We'd love to keep in touch

Sign up for our very occasional newsletter featuring news, design ideas, semi-literate ramblings, specials, tips and tricks, giveaways, and other things that you will (gosh, we hope) enjoy.


Well Built in the U.S.A.

© 2009-2022, All Rights Reserved

This website was handmade by Chris,
so he's the one to blame if it's broken.