Shipping
How it works, what it costs, & more!
How does shipping work?
The best option for almost all of our residential customers is "white glove" service. This is the standard delivery method unless you specifically request otherwise. What does white glove mean? A delivery truck comes to your home, a team unloads your item, the packaging (transit boxes, plastic sheathing, and fabric sock) are all removed, the furniture is carried into your home and placed in the room of your choice, and the legs, sectional pieces, and sleeper components (as needed) are installed and configured.
Additional delivery options for unique circumstances
For unique circumstances, we offer additional tiers of service, explained below.
- Room of Choice means that items will be delivered to your home and brought into the room you specify. The delivery team will not unpack or assemble the items (although this is usually easy enough to do).
- Threshold means that your items are brought just inside of your home, rather than moved to a specific room. The delivery team will not unpack or assemble the items.
- Doorstep means that your items are delivered to your address, typically left at your door. The items are not brought into your home. Importantly, you are not required to be present to receive a threshold delivery.
- Freight is intended for deliveries to businesses or receiving warehouses, most commonly for commercial projects. Freight is in almost every circumstance more expensive than the above methods of transit, but it is also the fastest method with most deliveries happening within seven business days. If for some reason you need to ship freight but your furniture is headed to a home, you can arrange for pickup from the local freight hub.
There are important caveats to all of these methods. Please review the information at the bottom of the page for more details and circumstances that may incur additional fees.
Key points:
- White glove delivery is the best choice for our residential customers and is the method you will receive unless you specifically request otherwise
- You can get a rough estimate of price and delivery time using the tool below
- You are welcome to use third-party shippers or pick up from our factory yourself
- If there are complicating factors to your delivery — going up stairs, a limited-access drive way, etc. — please notify us as this may require adjustments to plans or pricing.
- All prices and delivery timelines on this page are for general reference and are not guaranteed
Our Customers on Shipping:
"The customer service was outstanding on all counts, from initial contact through delivery. What more could anyone ask for?"
"The Basel sofas arrived two hours ago! Beautiful! Thank you!!! The delivery service was awesome, by the way."
"The chairs arrived late last night. Same awesome delivery crew from my previous order — we greatly appreciate them."
"The two delivery guys were incredibly polite and continued that great experience you gave me."
Estimate your delivery
Compare available shipping services for furniture leaving our North Carolina factory. Estimates are based on packaged dimensions and destination.
Inspecting your delivery.
When your furniture arrives, it is important that you carefully inspect your furniture for damage that may have occurred in transit.
What if there's damage?
Though uncommon, it is possible that furniture can get damaged in transit. Here's how we resolve that.
Additional shipping & delivery information
A few things to know before your furniture arrives.
Service levels and liability limitations
White glove delivery is the preferred level for our furniture. Should you choose another level, note the following important details.
- White glove Furniture is delivered to your room of choice, unpacked, and placed where you’d like it. Includes packaging removal and up to 30 minutes of light assembly. Recipient must be present to receive.
- Room of choice Furniture is brought inside your home and placed in your preferred room. Unpacking and packaging removal are not included. Recipient must be present to receive. Selecting this service level requires waiving warranty claims against delivery damage.
- Threshold Furniture is delivered just inside your home, such as a foyer or garage. Unpacking and placement in a specific room are not included. Recipient must be present to receive. Selecting this service level requires waiving warranty claims against delivery damage.
- Doorstep Furniture is delivered outside your home or business. Bringing furniture inside and unpacking are not included. Recipient need not be present to receive. Selecting this service level requires waiving warranty claims against delivery damage.
Potential additional delivery charges
Estimates include standard services for the delivery option selected, including applicable oversized and overweight handling charges. Certain circumstances may involve additional fees:
- Stairs and difficult access: Most delivery options include up to two flights of stairs. Additional stairs, restricted access, or the need for a smaller delivery vehicle may cost extra.
- Remote locations: Some destinations require an additional charge or a custom quote.
- Storage and missed deliveries: Up to 15 days of storage at the destination warehouse is included. Longer storage, missed appointments, or unsuccessful delivery attempts may result in charges.
- Truck access: Deliveries are made using a 53-foot semi truck. If your area cannot accommodate such a truck, please notify us as the delivery can in most cases be made using a shorter vehicle for an added fee.
- Special requirements: Extended assembly, building-required certificates of insurance, military base delivery, ferries, and other special services may cost extra.
Please contact us in advance if your delivery location has unusual access or other special requirements.
Preparing for your delivery
- Measure the route: Make sure your furniture will fit through doors, hallways, staircases, elevators, and tight turns.
- Clear a path: Remove obstacles so the delivery team can safely reach the delivery location.
- Be available: For scheduled delivery options, the carrier will arrange an appointment and typically call about 30 minutes before arrival. Someone must be present to accept the delivery.
- Share access details: Tell us about narrow streets, building restrictions, extra stairs, or other potential obstacles before shipment.
Unsuccessful deliveries caused by access issues, furniture that will not fit, or customer unavailability may result in additional charges.
Inspecting your delivery & reporting damage
Please inspect your furniture and packaging when they arrive. If you notice visible damage, ask the delivery team to note it on the delivery receipt before signing.
If you discover damage, take photographs and contact Roger + Chris as soon as possible. To help us meet the carrier's reporting deadlines, please report:
- Furniture damage: Within 72 hours of delivery.
- Damage to your home or property: Within 24 hours of delivery.
We'll help evaluate the issue and coordinate the next steps.
About shipping estimates: Prices shown above are estimates based on approximate packaged dimensions, weight, and destination. Final shipping charges are calculated when your furniture is ready to ship and pickup is scheduled; they may differ from the estimates shown.
Got more questions?
Request a custom quote.
If you need a specific shipping quote for your order, you can request it by contacting us on the following page. To quote your shipment, we will need:
- The names and sizes of the pieces you intend to order
- Your destination zip code
- Your preferred method of delivery (white glove, freight, etc)
