Shipping

How it works, what it costs, & more!

SHIPPING DURING A PANDEMIC

The current combination of increased demand, workforce shortages, and unpredictable fuel prices means that pricing and delivery times for shipping are in flux and difficult to predict. Please keep in mind that pricing and timing estimates shown below may not reflect the situation at the time of your order's completion. We recommend contacting us for a shipping estimate for the most current rates and times.

We've shipped everywhere

How does shipping work?

The vast majority of our customers choose to have their furniture delivered with "white glove" service. What does white glove mean? A delivery truck comes to your home, a team unloads your item, the packaging (transit boxes, plastic sheathing, and fabric sock) are all removed, the furniture is carried into your home and placed in the room of your choice, and the legs, sectional pieces, and sleeper components (as needed) are installed and configured.

White glove delivery is, in most cases, the most affordable delivery option but it is not the fastest. Other delivery methods would include freight delivery (preferable for most commercial orders; faster; more expensive; lower level of service) or potentially arranging for pickup or local delivery via a transit hub. These can be quicker but are often more expensive and may not include in-home delivery.

The videos below provide more information about shipping options.

Key points:

  • White glove delivery is the best choice for most of our customers
  • You can get an estimates on how much delivery will cost and how long it will take below
  • For more precise numbers, click the button at the bottom of this page to request a custom quote
  • You are welcome to use third-party shippers or pick up from our factory yourself
  • All prices and delivery timelines on this page are for general reference and are not guaranteed

White Glove

Freight

Receivers

Our Customers on Shipping:

"The customer service was outstanding on all counts, from initial contact through delivery. What more could anyone ask for?"

"The Basel sofas arrived two hours ago! Beautiful! Thank you!!! The delivery service was awesome, by the way."

"The chairs arrived late last night. Same awesome delivery crew from my previous order — we greatly appreciate them."

"The two delivery guys were incredibly polite and continued that great experience you gave me."

What's it cost?

Select your state and what kind of item you're ordering to get an approximate delivery price. Pricing may vary according to specific zip code (particularly with remote areas) and the exact size and weight of piece you're purchasing. Please contact us below for a better quote on multi-item orders.



Furniture Type

$0

Estimated cost of white glove delivery. Please note that pricing is currently in flux with shipping companies. These are estimates only based on current pricing and we recommend contacting us if you need a more precise quote.

How long does it take?

The map below shows the approximate transit time from our factory in Hickory, NC to your state. Note: This is the shipping time after your furniture has been built. It does not include manufacturing time.

Shipping Timelines
 White GloveFreight
2 Weeks2-3 Business Days
4-5 Weeks4 Business Days
6-8 Weeks5 Business Days

What is the delivery process?

White glove delivery is different than other delivery services. This video explains the process and what to expect.

Inspecting your delivery.

When your furniture arrives, it is important that you carefully inspect your furniture for damage that may have occurred in transit.

What if there's damage?

Though uncommon, it is possible that furniture can get damaged in transit. Here's how we resolve that.

What about the reviews?

We built and ship a ton of furniture. There are a handful of negative reviews about the shipping experience – here's some context for those.

Request a custom quote.

If you need a specific shipping quote for your order, you can request it by contacting us on the following page. To quote your shipment, we will need:

  1. The names and sizes of the pieces you intend to order
  2. Your destination zip code
  3. Your preferred method of delivery (white glove, freight, etc)

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