Frequently Asked Questions
What is the warranty policy for your furniture?
We stand behind the materials and workmanship of our furniture without equivocation and warrant that if, when delivered, it is defective in construction or workmanship, in any way, that we will repair or replace the defective piece at our expense.
Additionally we warrant the frame and springs against failure for as long as you own the furniture.
When the furniture is delivered, it is your obligation to inspect the furniture for any material defects that could reasonably be discovered by a visual inspection. If there are material defects of such consequence that they might cause you to return the furniture, you should refuse the delivery and we will have it brought back to our factory for expedited repair or replacement at our expense. If there is a defect in a cushion or pillow cover, such issues can be handled without needing to refuse the entire furniture piece. If there are minor issues, such as missing nail head trim for example, we can often arrange to have a local upholstery shop make the repair.
Leather and fabric colors are subject to variation from hide to hide and dye lot to dye lot. Being a natural product, we do not warrant the color of leather used in the manufacture of our furniture. Healed scars, marks, tick bites, and brands may be present and are not considered a defect.
If there is any damage noted on the furniture at time of delivery, it is likely to have occurred in transportation and it is your obligation to bring the damage to the attention of the driver. The delivery company will take responsibility for coordinating the repair, whether on your location, by mailing cushion or pillow covers, or by bringing the item back to our facility.
Please take a moment to learn more about returning furniture.
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