Frequently Asked Questions

Do you work with procurement companies?

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Yes, all the time.

Some important notes for procurement companies on our business practices:

  1. Please include the work order number you are provided in all communications with our team. This number is formated as "RC####". We will not utilize your PO number in order tracking so it is not relevant.
  2. Due dates included on POs without prior approval should not be relied upon. More on this topic.
  3. For status updates, you can email us at [email protected] or call our factory at 855-433-2233, Extension 2. Please provide your Roger + Chris work order number when calling.
  4. If paying via check or ACH, you must contact us via email when payment is sent.

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