Frequently Asked Questions

How to Order

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How long does it take?

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All of our pieces are built to order from scratch. Our regular average manufacturing time is about 60 days from order date to ship date, but supplier constraints due to the pandemic are affecting the entire furniture industry. As a result, production is moving slower. While difficult to predict due to the changing nature of the situation, an average 120 days from order date to ship date is a good estimate.

Note that this is still a good deal faster than our competitors, many who are currently quoting 9-12 month lead times.

Shipping times will vary; you can get an idea of how long delivery will take to your state on our shipping page.

Important things to keep in mind: An "average" means that some times are shorter and some are longer. Numerous factors influence timelines, including material availability, customization requests, etc. We cannot and do not guarantee a delivery time under any circumstances. Again, we cannot and do not guarantee a delivery time under any circumstances.

Sing it with me, one more time: We cannot and do not guarantee a delivery time under any circumstances.

(And any custom furniture manufacturer guaranteeing delivery times right now is almost certainly lying to you...)

Can you check to make sure a fabric or leather is available before I order?

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Yes, we definitely can check with our vendors on the availability of a certain fabric or leather. However, by the time we hear back from them and relay that information to you, the availability may have changed. For example, if we find out there are 12 yards of a certain fabric in stock on a Wednesday afternoon, the available quantity may very well have changed by Thursday morning. There are no guarantees that quantities will be accurate between the time we check and actually placing the order for that particular material. Textile and leather vendors are unable to place holds on materials in most circumstances.

We recommend selecting a fabric and backup option or two. In the event of an extended backorder on your primary choice, we can notify you and give you the option to reselect an alternate.

That said, we build furniture that will last for many years. Given the choice between getting exactly what you want and getting a second choice a month or so earlier, we often recommend — patience-testing as it may be — waiting for the fabric you love.

Why do I have to contact you to get pricing or place an order?

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You can see the starting prices of our pieces in both fabric and leather on the profile page for each style. Your selection of fabric or leather and other finishing details may adjust the price.

At Roger + Chris, your furniture is built on demand. Each piece can be extensively customized, so we need to speak with you via email or phone to confirm your order before we start making it. We aren't going to upsell you or anything...we just want to make sure you receive exactly what you want.

Can I order fabric swatches?

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Yes, absolutely. We highly recommend getting swatches prior to placing your order to verify the color and feel.

To order fabric or leather swatches, visit our swatch section and request samples. If you have questions about which might be best for you, contact us or give us a call toll-free at 1-855-433-2233.

When will I get my furniture?

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It depends, but usually a little over two months.

Manufacturing: From order to out the door in an AVERAGE of 60 days.1 When you place an order for furniture from us, we manufacture it from scratch. This means that we need to construct a wood frame, assemble the support and spring mechanisms, affix padding, make cushions, and sew the upholstery. In most cases, we can create your one-of-a-kind furniture about 60 days after your order is placed.

PANDEMIC-RELATED PRODUCTION DELAYS

The continuing supply chain disruptions associated with the ongoing pandemic mean that our production times are running slower than normal. Our industry has encoundered shortages and outages in lumber, steel, foam, and textiles. While most of our competitors are facing delays of up to twelve months, we're only about two months slower than normal. Instead of the average of 60 days referenced below, plan on closer to 120 days on average for manufacturing. Note that some fabrics and leathers are badly backordered, which can extend the production time while we wait for these materials to arrive.

Delivery: From our doorstep to yours in an AVERAGE of two to eight weeks.2 Our "White Glove" shipping service will pick your furniture up from the factory, deliver it to you, remove the protective packing materials, install it in your home, and remove all packing materials from your home. Because we ship nationwide, and the shipping company's schedules vary according to destination, this time does vary. Please take a moment to get a sense of timing and cost to ship to your area and learn more about your shipping options.

  1. Selecting specialty fabrics and leathers may extend the manufacturing time. We do not stock materials, and some vendors do take longer to provide their products to us.
  2. Delivery times may extend beyond four weeks for remote destinations. Contact us for additional information.

How does payment work?

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We accept all major credit cards. We also accept payment via e-check, ACH, and physical check. We bill half of the furniture cost up-front and the balance when your order is ready for pickup by the carrier. You pay the carrier directly for their services (with some exceptions).

Nebraska residents pay sales tax.

All prices are subject to change without prior notice.

Can I purchase your furniture if I live outside of the U.S.?

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Yes...and no.

Good news, Canadians! We can sell and ship furniture to many of you. Delivery zones are limited by our Canadian carriers and we can primarily serve the Eastern portion of the country. Please contact us to confirm delivery viability. To provide an accurate delivery quote, we will need detailed information on your order and your full address.

Unfortunately, due to shipping and customs restrictions we are unable to sell our products to individuals living outside of the United States or Canada. If you have a relationship with a third-party importer/exporter, we are happy to coordinate delivery to their US-based warehouse. We cannot find or recommend a firm for you.

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