Frequently Asked Questions
What is the return policy for your furniture?
If your furniture was ordered in a standard size and in a standard fabric or leather and trim, we will accept returns with a full refund of the purchase price provided that you notify us, in writing, within five days of the delivery of the furniture, of your intent to return the furniture. You will be responsible for the return shipping charges. The furniture must be returned in pristine condition and you will be responsible for any damage or wear to the furniture while it was in your possession. Refunds will be processed immediately upon our receipt of the returned furniture. Associated shipping costs for returns unrelated to damaged goods or manufacturing defects are the responsibility of the purchaser.
The above, not withstanding, unless agreed to at the time of the order, we cannot accept returns or provide refunds for Custom Leather or Fabric or COM items. "Custom Leather or Fabric or COM" is defined as any leather or fabric which is 1) provided by the customer or 2) is a leather or fabric not shown as an option on this website at the time of order.
We will also not accept returns for orders for sectionals where the cushion sizes are not consistent across all pieces of the sectional.
If you need assistance with a return or warranty claim on a piece of furniture you already purchased, contact us:
- Via toll-free phone at 1-855-433-2233
- Via email at [email protected]
Direct link to this page: https://www.rogerandchris.com/faq/question/what-is-the-return-policy-for-your-furniture-9