How are you responding to the COVID-19 crisis?
Status of sales, support, manufacturing, and shipping at R+C amid COVID-19 pandemic
Our sales and customer support teams are operating as normal. We are equipped for remote operations and are available to provide support via phone and email.
At the moment, our factory in Hickory is running on schedule. We've closed the factory to outside visitors and have taken safety and sanitation precautions to protect our team. We will continue to follow the direction of Catawba County and North Carolina officials on safe operating procedures. But as of right now, we and most of our vendors are fully operational.
Our shipping partners are likewise taking precautions to safeguard their employees and our customers, utilizing gloves and masks during deliveries. If you feel more comfortable doing so, deliveries can usually be made into your garage or front yard to reduce contact.
We are beginning to see some limitations on deliveries in areas with shelter-in-place orders. Some municipalities, roads, and apartment buildings are prohibiting passage or delivery. This is, as you can imagine, a fast-changing situation and, while we do not anticipate widespread restrictions on the trucking infrastructure, we ask for your patience as we and our partners determine the most efficient and safest way to bring your furniture to you.
While white glove shipments may be impacted in these areas, most business-to-business deliveries via freight carriers are still shipping as normal.
What we're doing to help
It's the latest product from Roger + Chris, it but isn't for sale. We have assigned a portion of our team in our factory to sew face masks that we are donating to help in the fight against COVID-19. Some of the materials we use every day in our custom furniture are nearly identical to those in hospital-grade masks. While ours are not (yet) approved by the FDA for use in hospitals, they can be beneficial for at-risk individuals and first responders who need protection but don't have access to surgical-grade masks. We intend to ramp up production of these masks as much as possible and are joining a number of our peers in the furniture and textiles industries to work collectively to help however possible during this crisis.
Our path forward, together
As we all know from the hour-by-hour news updates, this is a fast-changing situation. We are here to answer your questions to the best of our ability. For updates on your order, questions about our current operating status, or even if you just want to chat about design or anything home-related, please feel free to contact us or connect on social media.
As always, we're greatly appreciative of your business ? we are a small, family-owned company and our goal continues to be to build beautiful furniture for you here in the U.S.A.
Lots of love,
The R+C Team