How does shipping work?
It works pretty well!
We ship our furniture nationwide using a "White Glove" shipping service. This means that your furniture is transported from our North Carolina factory to you, brought into your home, unpacked, and installed in place. The shippers will then remove any packaging material. This service is convenient and hassle-free.
The shipping service's delivery schedules vary according to destination. Typically, it will take between one and four weeks to deliver your furniture, after your beautiful new Decades furniture has been built just for you.
You are responsible for making arrangements with the shipping service. After ordering your furniture, we will place you in contact with them to provide your address and pay for the service. The cost varies depending on the size of the item and destination. We can provide a rough estimate when you place your order.
If you would prefer to use an alternative freight shipping method, we are happy to accomodate you.1
We can work with you to arrange for curbside delivery (rather than "White Glove"). In this scenario, the freight company would bring the furniture to your home, and you would be responsible for carrying it into your house and disposing of the packaging. In most cases, your furniture will be delivered in less than one week after construction has been completed.
On request, we can also arrange to have your furniture delivered to a local freight location and then picked up by a mover in your area. This may combine the best of both worlds, with faster delivery and the equivalent of "White Glove" installation in your home, but it may involve additional expense.
We are happy to consult with you regarding the best shipping strategy for your order. Please contact us with any questions.
- The furniture we manufacture is too large for shipping companies like UPS or FedEx, and must be shipped freight.